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Founder's Insights

Information Gaps: What Buyers Are Shown, and What They Still Can’t Connect

Mario Comando2 min read

Watercolour of a person's silhouette behind cracked glass, in blue and gold

A project that does not exist yet is sold with pictures. Renderings, a floor plan, maybe a flythrough. Then the buyer is asked to commit.

The question is not whether the pictures are beautiful. The question is whether the buyer can connect them.


What Buyers Are Usually Shown

Most presale packages follow the same pattern. The buyer sees renderings of the best units, often the penthouse with the best view and the most generous layout. They see a few renderings of the amenities. They get a floor plan of the unit they are considering. And often they get a flythrough that shows how magnificent the new development will be.

Each of these assets is useful. None of them is complete. The renderings show the dream. The floor plan shows the geometry. The flythrough shows the mood. The buyer has to combine all three into one mental picture of the unit they are about to buy.


Connecting the Dots Is Work

The buyer has to imagine what they see in the rendering, fit it onto the floor plan, and understand the flow between rooms. That is a lot of mental work, and it happens without any way to check the result.

Where the connection fails, doubt appears. The rendering shows a wide kitchen, but the floor plan does not make clear where it sits. The flythrough shows a view, but no one can say which window it comes from. Each gap is small on its own. Together, they are where deals start to fall apart.


Two Buyers, Two Needs

Not every buyer needs the same thing. An investor commits to a property, expects to resell it, and may never live in it. They analyze the deal through numbers: price, timeline, comparables, exit. The unit’s interior matters less to them.

An end user buys to live there, often two or three years before they can move in. For them, the unit is the whole decision. They have to understand how their own life will fit into those rooms. If that picture is unclear, the deal is at risk, and so is their satisfaction when they finally walk in for the first time.


Information Creates Momentum

The developer who shares the most usable information gets the most momentum in presale. Clarity is what speeds up the decision. When buyers understand exactly what they are committing to, they move. When they do not, they wait.

Clear information also protects the relationship after the sale. Fewer surprises at handover means fewer regrets, and buyers who feel informed are the ones who refer others.

Every gap in the information

is a doubt waiting to happen.


How to Evaluate a Presale Package

Before you commit, count the gaps. Ask whether you can match the rendering to the floor plan. Ask whether you know the view from your unit’s windows. Ask whether you understand the flow between the bedroom, bathroom and living area. Ask whether the kitchen you see is the kitchen you are buying.

The more gaps you find, the more red flags you should raise in your evaluation. A developer who fills those gaps is showing you something: confidence in what they are selling, and respect for the decision you are about to make.

See how unit-level visualization closes the information gap.


Want to close the information gap? See how SuitesFlow does it

File No. PS–23 · Information Gaps · How buyers combine renderings, floor plans and flythroughs, why the gaps between them create doubt, and how to count those gaps as red flags before committing.

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